Support Center

Receiving your order

  • Estimated delivery times

    Each MILK Book or Moleskine Photo Book is handmade for you. We aim to send it on its way in 10** days of placi...

    Sep 19, 2016 04:43PM NZST
  • Tracking your order

    MILK uses a combination of FedEx and SF Express (for Hong Kong orders) to ship books to your desired destinati...

    Jul 07, 2016 03:04PM NZST
  • Customs, import duties and local taxes

    Please remember shipping prices do not include admin/handling fees and depending on your destination, you or t...

    Nov 11, 2015 09:40AM NZDT
  • Missing orders

    If you do not receive your order you should contact the relevant freight services provider in your delivery de...

    Mar 11, 2015 05:10PM NZDT
  • Damaged goods

    We want your book to arrive in perfect condition. In the event that your order arrives damaged, please contac...

    Oct 04, 2016 10:09AM NZDT
  • Replacement policy

    We want you to love your book. If for any reason you are unhappy, please email us at and we...

    Mar 11, 2015 05:11PM NZDT

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